AuraTM Utility Services
MyPhone Quick Reference
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MyPhone Quick Reference
The Avaya AuraTM MyPhone Quick Reference Guide describes the MyPhone feature of Utility Services and how to administer simple call routing patterns.
MyPhone is a Web-Based utility that lets you manage some of the features of your phone, including the Extension to Cellular or EC500 and Enhanced Call Forward features. These features are typically managed by the system administrator in larger systems. The FollowMe feature of MultiVantage Express is no longer available and has been replaced by the EC500 and Enhanced Call Forward features.
You can access the following interfaces of MyPhone depending on the type of phone you are using:
You use the same extension and security code to log on to the SIP and H.323 interfaces of MyPhone.
To log on to the MyPhone Configuration Manager, perform the following actions:
Type the following URL in your
https://<IP Address of Utility Services>:8443/MyPhone/MyPhone
Where,<IP Address of Utility Services> is the IP Address of Utility Services – ask your System Administrator for help in getting the URL for the MyPhone Administration Web Interface.
Tip: Add this Web site to your bookmark file if you frequently access the
Accept the security certificate
generated in your browser. The system displays the MyPhone Home
Tip: Avaya recommends you install the security certificate in your
browser as prompted so that the certificate is automatically
recognised in the future.
To install the certificate:
Click View Certificate on the security warning;
Click Install Certificate. The certificate is installed.
In the Extension box, type the extension number.
In the Security Code box, type the security code and click Login.
You can use the SIP interface of MyPhone to do the following:
Manage your contact list
Manage your profile details
Change your SIP PIM Password
Manage your call settings
View and manage your devices
Manage your phone features
On the left navigation menu, click My Contact List to access the My Contact List page. By default, the My Contact List is displayed when you log on to the SIP interface of the MyPhone Configuration Manager.
Use the My Contact List page to do the following:
View the groups and contacts
in you contact list.
To do so, view the groups on the My Contact List page. Each group contains the specified contacts.
Tip: For the field codes, click Help on the My Contact List page.
Modify a group.
To do so, click the group name on the My Contact List page.
View detailed information of
To do so, perform one of the following actions
Click the handle of the contact you want to view.
Select the option button of the contact and then click View.
Delete a contact.
To do so, select the option button of the contact and click Delete.
Add a contact.
To do so, click the Add Contact link and enter the fields, as required. Click Submit.
Add a group.
To do so, click the Add Group link. In the Group Name box, enter a name for the group and click Submit.
Note: The group name consists of 32 UTF-8 characters and is a logical name for organisational purposes. It is not a list name for addressing purposes via SIP contact URIs.
View the speed dial list.
To do so, select the Speed Dial List link.
On the left navigation menu, click My Profile to access the My Profile page.
Use the My Profile page to do the following:
View the current settings of your SIP PIM profile.
Specify whether you want to
allow other users to track your availability on the SES system.
For more information, see the My Permissions section.
Determine the users who are viewing your presence in the SES system. To do so, click the My Watchers tab.
Tip: For the field details, click Help on the My Profile page.
Click My Permissions to specific whether you want to allow other users to track your presence in the SES system.
You can managed the following permission types:
Allows all the administered SIP users to view your availability on the SES system.
Blocks all the administered SIP users to view your availability on the SES system. By default, the permission type is Block All.
Contact List Only
Allows only the administered SIP users added to your contact list to view your availability on the SES system.
To change a permission type, perform the following actions:
In the Change Permission Type field, click the permission type you want to set.
Access Control List
You can manage the Access Control List as follows:
List the users permitted to view your availability on the SES system. To add a user to Allow List, enter a valid handle in the box below the Allow List and click Allow.
Lists the users who are blocked to view your availability on the SES system. To add a user to Block List, enter a valid handle in the box below the Block List and click Block.
On the left navigation menu, click Change Password to access the Change Password page.
Important: You must log off from your phone before you can change the SIP PIM password.
To change the SIP PIM password, perform the following actions:
In the Old Password box, type the old password.
the New Password
box, type the new password.
Use only numeric characters for the new password. The length of the new password must be 6-8 characters.
Important: Changing the password of the SIP interface changes and synchronises the SES and CM passwords.
In the New Password (again) box, retype the new password and click Submit.
Tip: Click Help on the Change Password page for field details.
On the left navigation menu, click Call Settings to access the Call Settings page.
Use the Call Settings page to manage the Extension to Cellular or EC500 and Enhanced Call Forward features. Use these two features of MyPhone when you are out of the office.
The EC500 feature provides a different and more sophisticated integration for mobile users. It allows the incoming call to be bridged in parallel to both your desk phone and your mobile phone, which provides parallel operation and extended call identification. EC500 also extends the feature set of your phone system to a mobile phone, which is made more convenient by the Avaya One-X Mobile Client. You can use the Avaya One-X Mobile client to initiate calls from the mobile phone so that you can provide a single number to the outside work and have access to Communication Manager features.
To activate the EC500 feature, perform the following actions:
In the Call me on box, enter the cellular phone number.
Select Add Button.
Note: Selecting the Add Button automatically adds an Extension to Cellular button to your desk phone. Otherwise, you manually assign an Extension to Cellular button to your desk phone from the Features menu.
Use the Enhanced Call Forward feature to forward unanswered calls based on a set of defined rules. Calls can be forwarded to different destinations based on whether the incoming call is internal or external and whether your phone is busy or not when the call arrives.
You can set the following rules:
forward my calls
Forwards the internal and external calls to numbers that you set in the Forwarded Destination boxes.
I'm already on the phone
Forwards the internal and external calls to numbers that you set in the Forwarded Destination boxes when your number is busy.
I don't answer
Forwards the internal and external calls to numbers that you set in the Forwarded Destination boxes when you do not answer the call.
Note: The Always forward my calls rule overrides the other two rules.
To set the Enhanced Call Forward rules, perform the following actions:
Enter the numbers in the Forwarded Destination fields as required.
On the left navigation menu, click My Devices to access the My Devices page.
Use the My Devices page to access the following information of your SIP phone:
Ringer volume, headset volume, speaker volume, and ringer cadence
One Touch Dial list
Note: These features are only available for the supported devices.
Tip: Click Help on the My Devices page for the field details.
On the left navigation menu, click Features to access the Features page.
Use the Features page to change or assign a feature to a phone button. By default, Button 01, Button 02, and Button 03 are assigned as Station Call Appearances. You cannot change or assign features to these buttons.
To change or assign a feature, perform the following actions:
Click Change Buttonxx, where xx is a number. The displays the Feature Button Configuration for button xx page.
the drop-down menu, select the feature you want to assign to the
The system displays a brief description of the feature. Some of the features require additional configuration information.
Note: You can assign a feature to a phone button only if the button is enabled by the administrator.
Click Change MyPhone Feature Button.
You can use the H.323 interface of MyPhone to do the following:
View your MyPhone details
Change the H.323 password
Manage your call settings
Manage your phone settings
On the left navigation menu, click MyPhone to access the MyPhone page. By default, the MyPhone page is displayed when you log on to the H.323 interface of MyPhone Configuration Manager. The following table lists the MyPhone field details:
Table 1: MyPhone Page Field-Details Table
Displays the name of the user.
Displays the extension number of the user's phone.
Displays the model number of the station.
View and set the local language of your phone.
View and set the ringing pattern of your phone.
The procedure to change the H.323 password is similar to the procedure to change the SIP PIM password. For more information, see the Change your SIP PIM Password section.
The procedure to manage the calls settings of the H.323 interface is similar to managing the calls settings of the SIP interface. For more information, see the Manage your call settings section.
The procedure to manage the phone features of the H.323 interface is similar to managing the phone features of the SIP interface. For more information, see the Manage your phone features section.
The system displays the MyPhone Home page.